In March 2022, Quest Group signed the UN Global Compact, and Uni Systems is committed to adhering to its 10 principles on human rights, employment, and the environment.
According to our ESG strategy, Quest Group of Companies is committed to achieving a 40% Scope 1 and Scope 2 emissions reduction by 2030 and Net Zero emissions by 2050, a commitment supported and fully adopted by Uni Systems.
We make efforts to reduce our environmental footprint and select technologies that optimize energy management, save costs, and contribute to environmental protection. For 2023, a Scope 1, 2, and 3 study was carried out by an external partner, based on the GHG Protocol covering all the functions.
At Uni Systems we create an inclusive work environment, promoting diversity and equal opportunities. Our parent company, Quest Group is a UN Women's Empowerment Principles signatory and in 20232, 336634% of the our new hires were women. A new Diversity, Equality, and Inclusion Policy has been established to further enhance the efforts toward an inclusive future.
We are committed to our new five-year development plan that focuses on five horizontal digital areas, namely Cloud, Managed Services, Data & Analytics and AI, Cybersecurity, and Customer Experience, as well as in three vertical markets of particular interest. From 2021 to 2023,In 2022 we have seen a marked growth of 9618% in digital solutions and 225% growth in total revenues.
Our goal to have more than 6% of our revenue deriving from sustainable products and services by 2025, was overachieved, as 22% of 2022 and 262% of 20232 revenues came from sustainable services.
Wellness initiatives have been prioritized and remote work was maintained at more than 60% throughout the year, while employee benefits included psychological and counseling support programs.
Our overall Customer Satisfaction Index is over 74%.
A series of social responsibility initiatives made us proud in the past year, such as the Pilot UAV flight from Kos to the remote island of Pserimos enabled access to healthcare, support of the local communities, reduction of environmental footprint with the use of friendlier to the environment means of transportation. Moreover, the humanitarian aid to Thessaly after last September’s floods resulted in a project that covered 160 drone flights, 34 missions out of which 22 addressed the recording needs of the damaged infrastructure (5,000 photos) and 12 medicine & food transport missions to the affected communities.
Our Innovation initiatives are well progressing with new collaborations for iQnovus, Quest Group’s Innovation Center powered by Uni Systems, and Pleiades IoT Innovation Cluster, supporting the dissemination of knowledge, monitoring of market trends, talent attraction practices, creation of new products and services, the use of tools and methods of innovation management, and the attraction of financing and investment .