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Customer Experience

From quality services to remarkable experiences

Customer Experience is at the heart of every successful business as it reflects the impression your customers have of your brand as a whole. It is the gut feeling that people get from a brand and holistically covers all aspects of the customer journey.  It represents how the customers perceive your brand and the way they interact with it. According to relevant studies, the Customer Experience (CX) market is expected to reach 27.13 bn dollars by 2026; it is clearly a trend, supported by the increasing digitalization, the integration of the different touchpoints into a single platform, and the growing capabilities of Big Data technologies. 

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Customer Experience
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From good services to unparalleled experiences

Digital Capabilities

At Uni Systems, we can help you realise the difference between providing good services and delivering unparalleled experiences. Exceptional customer experiences require passion and customer-centric approaches with generous help from innovative tools and practices that support the efforts toward increased customer satisfaction, loyalty, conversions and reduction of service and marketing costs.
State-of-the-art technologies are here to centralize customer data and enable an integrated, consistent view of your customer journeys, encompassing all of your touchpoints, either digital or physical. What we aim for is the development of a CX vision that will meet our clients’ tactical and strategic goals to meet their market requirements.
 

Our Offerings
Customer Journey

Which are the most applicable CX metrics for your company? We can define, reveal, calculate, improve, adjust, re-evaluate and even consult you to rethink them on new and improved grounds. We can measure your CX operational efficiency and understand how it influences your bottom line for today and tomorrow. 

At Uni Systems, we believe in the power of data analytics and end-to-end integration. 
We consult our customers to successfully assess and reveal, create, enrich and analyze the data that fuel their CX and we propose a gradual roadmap that will improve the end-to-end customer journey. Together, we calculate the impact of each distinct step to secure Return on Experience while we continuously consult them on re-adjusting and re-prioritizing their CX investment strategy. 
At Uni Systems, we leverage commercially applied, state-of-the-art technologies and our integration power to enable a consistent CX view, encompassing all interactions, either digital or physical. 
Our spiral improvement practice includes:

CX maturity evaluation
Continuous CX monitoring
Customer journey depiction, realization & real-time monitor
Consulting on a CX improvement blueprint
Step-wise improvements implementation
Impact measurement, strategy re-adjustment and re-prioritization
CX metrics selection and calculation to enable data-driven decision making
Artificial Intelligence & Machine Learning technology to improve and predict customer behavior
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It's a change of mindset and approach. We will help you meet your customers’ expectations and expand your CX journey
What we deliver

There is no one size that fits all. Our CX solution encompasses the best of breed components to deliver:

Marketing Automation: From personalised marketing and loyalty programs, to Return on Engagement reports
B2B sales: Lead & opportunities management, sales funnel optimisation, sales automation
Service: digital onboarding and next generation contact centers, new service interfaces. Welcome to the IoT era!
Commerce: Digital Shops, EX design & implementation
Phygital: Digital Signage, Queuing, People counting, interactive applications and gamification
Consulting & Integration services: We aim to identify the touchpoints that impact your Customer Experience, rectify, automate, integrate and deliver an integrated data-driven CX tailored to your customers