A New Level of Added Value
ICT investments must be complemented by quality consulting, implementation and support services, ensuring that money and effort spent is contributing to the overall effort to remain competitive, innovative and cost effective. We are determined in providing professional services of high quality, that give real value to our comprehensive solution portfolio.
IT Service Management Policy
According to QMS Quality Policy (as stated in the Quality Manual) UniSystems is committed to consistently offer increased value to customers, stakeholders and employees by:
- Providing state-of-the-art systems integration solutions to its customers
- Achieving utmost customer, investors and employees’ satisfaction
- Continuous improvement of processes and systems
- Conducting business in compliance with all applicable laws and regulations and in accordance with the highest ethical standards
In alignment with the above Quality Policy, UniSystems has established an Information Technology Services Management System (ITSMS), based on the ISO 20000 requirements, to provide the governance and framework which will enable the effective and efficient delivery of Information Technology services to its customers and assure the quality of service.
UniSystems considers the established Information Technology Services Management System (ITSMS) as a strategic asset for the Company.
Our consultants assist you in identifying your actual technical and business needs, set goals and develop a strategic roadmap to ICT transformation. We use state-of-the-art methodologies and process analysis to respond to emerging needs in the areas of business analysis, legacy application modernization, ICT enterprise-wide architectures, integration strategy, network redesign, data center transformations, ICT studies and ICT security.
Assessment services help keep your IT environment up-to-date. We assess its life-cycle status, support coverage as well as its readiness to transformation. We apply our assessment services in the areas of enterprise management, security & compliance, access & application delivery, information & storage management, business continuity & disaster recovery, data center transformation & virtualization. In particular cases we also provide proof-of-concept (POC) services to demonstrate new technologies & solutions, based on real business cases.
Our holistic approach to technology makes us the ideal partner for integration & consolidation services from the infrastructure level to business applications and vertical solutions. The integration services include: Infrastructure and Data Center transformation, network consolidation and performance tuning, application virtualization, RDBMS consolidation, system and data migrations, business applications transformation and migrations, technology refreshments.
We develop software based on state of the art technologies, analysis, design & testing methodologies and tools. Our on-demand software products have been recognized by our clients and partners for their functionality, usability, reliability and efficiency.
Our project and service management team is composed of certified professionals according to international best practices (PMI, PRINCE2, ITIL) and has successfully implemented challenging and complex ICT projects with high client satisfaction. The projects range from large-scale infrastructure projects to complex software development and customization systems. Our services include management of project resources, schedule & deliverables, partner/subcontractor management, risk management, financial management, change, risk and configuration management.
Cloud computing delivers exceptional on-demand infrastructure, agility, and cost advantages. We provide an holistic approach to developing and utilizing the cloud, based on our expertise, our data center facilities and our partnerships with leading international vendors. We remove the management and cost burden of owning IT by offering it to our clients as an on demand service.
Our infrastructure and managed services enable our clients to simplify their IT operational demands while simultaneously eliminating unnecessary costs.
We provide a full range of support and maintenance services both on the infrastructure level and business applications. The services include: Hardware and System software support based on any type of SLAs, Help-desk, on-site and off-site support, IT services outsourcing, software support, bug fixing, software functionality enhancements, tech refresh, re-platforming, and application transformations.
UniSystems Quality Policy
The vision of the company expressed by its Managing Director and the Management Board is:
UniSystems SA to be the major strategic partner of large companies and organizations of the Private, Financial, Telecommunications, EU Institutions, Industry and Commerce and Public sector in Greece and in the International markets providing IT Services, Products and Solutions of high quality and business value to its customers.
To fulfil this vision UniSystems has established strategic objectives supported by a quality policy:
Uni Systems aims to offer its stakeholders innovative services of high business value, continually incorporating new technologies and trends, monitoring the changes in the external environment, managing the related risks and opportunities, complying with rules and regulations of the markets it serves, and respecting customer information confidentiality. The company maintains a Quality Management System which is progressively improved to differentiate its services and maintain a competitive advantage. Uni Systems employees are committed to this Quality Policy, are highly qualified and act in line with the Values of the Company. The policy is approved by the Managing Director.
To remain competitive and offer quality services, we constantly monitor our levels of services through our robust Quality Management System which is ISO 9001:2015 certified. Among other tools, we use: project quality plans (PQP), functional and quality tests, quality assessments, quality audits, quality control and evaluation of the software development life-cycle, assessment and implementation of Service Level Agreements (SLA).
DevOps marks the biggest shift in attitude within organizations, it is a new culture, a new way of thinking, a means of innovation that are developed in order to improve IT service delivery and operational efficiency. It emphasizes on communication and integration between software and IT operations, by removing the silos and enhancing collaboration. In our effort to meet our clients’ needs, we adopted DevOps services first in our own technical environment and we realized that code was deployed easier and with greater flexibility.
Currently, we are in the process of implementing complex projects for international clients and we steadily gain their trust for the flexibility and reliability we brought to their environment.